Industries

Claiming portable long service leave in the contract cleaning industry

Entitlement

Contract cleaning industry workers registered on or after 24 June 2000 are entitled to 6.06 weeks of portable long service leave after 7 years of recorded service in the industry.

You continue to accrue 0.867 weeks of leave for every year thereafter.

Accessing your benefit

To access your benefit, submit a claim form to us. There are different types of claims listed below. 

We pay your benefit directly into your nominated bank account.

If you’re an employed worker, you will be paid an amount calculated by  multiplying the number of weeks of long service leave by your average weekly ordinary wages.

To calculate your average weekly ordinary wages:

  • if you’re not receiving compensation under the Workers Compensation Act 1951, we use the highest of these:
    • weekly average of ordinary remuneration received in the last 2 quarters of recorded service.
    • weekly average of ordinary remuneration received in the last 4 quarters of recorded service.
  • if you receive compensation under the Workers Compensation Act 1951, we use the weekly average of ordinary remuneration you received during the 4 quarters before the injury occurred.

If you’re a contractor, you will be paid a refund of the total levy contributions you made, plus interest earned.

If you recorded service as both a contractor and as an employed worker, you will be paid the sum of your employee component and contractor component, calculated as above.

Tax on portable long service leave claims

We withhold tax from your payments in line with ATO guidelines. This will show on your end of financial year income statement.

Marginal rates will apply to most portable long service leave payments. Some lump sum termination payments may be taxed at a different rate.

We do not currently deduct income tax on the contractor component of a claim. 

Contractors should declare the refund of contributions and interest as income on your tax return for the year the payment was made in.

Claim types

Workers can access their benefit though one of the following claim types:

Claim type

Information

Long service leave

Who can apply?

Employed workers with 7 or more years of service, who are still recording service and wish to take paid long service leave from their current employer.

Conditions

  • Worker must have a minimum of 7 years of recorded service.
  • Worker must take a minimum of 2 weeks of long service leave each time they claim.
  • Worker must approve the period of leave requested.

Make an long service leave claim

Lump sum payment

Who can apply?

Unemployed workers or contractors with 7 or more years of service.

Conditions

  • Worker must have a minimum of 7 years of recorded service.
  • Worker must take payment equivalent to a minimum of 2 weeks of payment each time they claim, if not claiming the whole entitlement.
  • Worker must be unemployed or registered as a contractor.

Make an employee claim

Leaving the industry

Who can apply?

Workers (employed or contractors) with less than 7 years of service who wish to take a lump sum payment of their pro-rata entitlement after ceasing to work in the industry permanently. Workers with 7 or more years of service should refer to lump sum payment instead.

Conditions

  • Worker must have a minimum of 5 years of recorded service.
  • Worker must sign a statutory declaration indicating that they have permanently left the industry and stating their intended occupation.
  • A mandatory waiting period of 20 weeks after ceasing work in the industry applies.

Make a leaving the industry claim 

Age retirement

Who can apply?

Workers (employed or contractors) with less than 7 years of service who wish to take a lump sum payment of their pro-rata entitlement after retiring. Workers with 7 or more years of service should refer to lump sum payment instead.

Conditions

  • Worker must be 55 years or older, or have been granted a service pension under the Veterans Entitlements Act 1986 (Cwlth), section 38 (Eligibility for partner service pension).
  • Worker must have a minimum of 55 days of recorded service (if registered prior to 1 July 2012), or 5 years of recorded service (if registered on or after 1 July 2012).

Make a leaving the industry claim

Total incapacity

Who can apply?

Workers (employed or contractors) with less than 7 years of service who wish to take a lump sum payment of their pro-rata entitlement after becoming totally incapacitated. Workers with 7 or more years of service should refer to lump sum payment instead.

Conditions

  • A medical practitioner must complete the Certification by Medical Practitioner section of the claim form.
  • Worker must have a minimum of 55 days of recorded service (if registered prior to 1 July 2012), or 5 years of recorded service (if registered on or after 1 July 2012).

Make a total incapacity claim

Deceased

Who can apply?

Executors, legal representatives or beneficiaries of a deceased worker who wish to collect a lump sum payment of the worker’s pro-rata entitlement.

Conditions

  • Applicant to provide a copy of the death certificate.
  • Applicant to provide a certified copy of the will (if appropriate).
  • Applicant must complete a statutory declaration.
  • Worker must have a minimum of 55 days of recorded service (if registered prior to 1 July 2012), or 5 years of recorded service (if registered on or after 1 July 2012).

Make a deceased claim

Claim processing time​

We have a claim payment run once a week. 

We’ll usually schedule payment within 1 week of the date you’re starting your portable long service leave, depending on:

  • when your claim form is received
  • whether we need further information from current or past employers or interstate jurisdictions to process your claim.

We usually process lump sum and leaving the industry claims within 10 working days of receiving or confirming any required information with:

  • your past employer/s 
  • interstate jurisdictions.

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